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Retail Energy Not Among Top 10 Complaints Received By Attorney General
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Complaints about retail energy suppliers were not among the Top 10 consumer complaints received by the Office of Illinois Attorney General Kwame Raoul in 2024
While the Illinois Commerce Commission is the primary regulator of the retail energy markets in Illinois, the Illinois Attorney General's website and consumer information concerning retail energy encourage customers to contact the AG with complaints concerning retail energy
The 10th highest category of complaints received by the AG in 2024 had 511 complaints, indicating that retail energy complaints were below such threshold.
The Illinois Attorney General's top 10 complaints in 2024 were:
1. Construction/Home Improvement (remodeling, roofs and gutters, heating and cooling, plumbing) -- 2,256
2. Identity Theft (credit cards, data breaches, utilities, government document fraud) -- 2,002
3. Consumer Debt (residential mortgage lending, banks/financial institutions, collection agencies) -- 1,840
4. Motor Vehicle/Used Auto Sales (as-is used cars, financing, advertising, warranties) -- 1,607
5. Promotions/Schemes (phone scams, work-at-home scams, lottery scams, investment schemes, phishing) -- 1,166
6. Internet/Mail Order Products (internet and catalog purchases, TV and radio advertising) -- 1,145
7. Telecommunications (cable and satellite TV, telemarketing, wireless phones, phone service and repairs) -- 859
8. Motor Vehicle/Non-Warranty Repair (collision, engines, oil changes and tune-ups) -- 705
9. Government Agencies (local agencies, state agencies, federal agencies) -- 538
10. Motor Vehicle/New Auto Sales (financing, defects, advertising) -- 511
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March 3, 2025
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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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