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Maryland PSC Orders Complaint Reporting As Part Of Retail Supplier Contract Assignment; Maintenance Of License Bond For Assigning Supplier
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In noting the assignment of certain retail energy customer contracts from Tomorrow Energy to Major Energy, the Maryland PSC has directed Major Energy to report to the PSC, on an ongoing basis, various data on complaints
Specifically, the PSC directed Major Energy, on a quarterly basis for a period of 24 months, to report a description of any new complaints made by Major Energy customers, including but not limited to customers acquired through the assignment. Such reports shall include Major Energy's planned course to resolve any such complaints
In such reports, the PSC directed that Major shall specifically identify if the complaint is from a customer acquired through the assignment
Additionally, both companies were directed to file a report on the status of complaints filed against both Major Energy and Tomorrow Energy from January 2018 through November 2024, with each company's planned course to resolve any such complaints which remain open
Major Energy provided the following statement concerning the matter:
"Major Energy will cooperate fully with the PSC's Decision. We are committed to complying with all regulations and operating responsibly in the Maryland retail market."
--- Statement from Major Energy
As of January 8, 2025, no complaints against Major Energy have been filed with the Maryland PSC's CAD since November 2023.
The PSC also directed that Tomorrow Energy maintain its bonds required for licensing (gas and electric) for a period of three years to address, among other things, any potential ongoing liability from open customer complaints
While such condition was customarily proposed by OPC in case Tomorrow sought to relinquish its license after the assignment, PSC Staff said in a memo that Staff was informed that Tomorrow Energy will retain its Maryland licenses
As previously reported, this instance is not the first time the PSC has ordered such reporting and bond continuation as part of a book assignment, but the PSC is increasingly making such directives a customary part of noting such transactions, with the PSC also considering a more robust and defined process for retail suppliers to exit the market (story here)
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February 11, 2025
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Copyright 2025 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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