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Pa. PUC OKs Tariff Change Relating To Switching Fee; Also Change In Information Needed For Choice Customer Enrollments
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The Pennsylvania PUC approved without modification tariff changes at Philadelphia Gas Works to, among other things, modify the information needed from retail suppliers to enroll customers
The changes are prompted by an update to PGW's CIS
Under the revised tariff, suppliers will use for enrollment the customer's service agreement number (a new number being implemented under the CIS change) and the customer's postal code
Currently, suppliers must use two distinct customer-specific numbers for enrollment -- the account number, and the service point number
PGW said that using only one unique ID that the customer would likely need to reference (as the customer will likely know their zip code without looking it up), rather than using two unique ID numbers, should make shopping easier
PGW also said that requiring two unique IDs for enrollment is not common at other utilities, and thus the change should make the process easier for new suppliers entering PGW's choice program, and should streamline the exchange of information between PGW and retail suppliers
The new service agreement number to be used for enrollment will appear in the shopping information box on customer bills
PGW will send suppliers the new service agreement numbers for their current customers via EDI while also separately providing a cutover list to suppliers
PGW will, for 90 days, allow suppliers to use the old account number and service point number for customer validation under inbound transactions
PGW's revised tariff also includes various other changes to reflect or clarify current practice
Among other things, the adopted changes to the tariff language clarify that there is no switching fee at PGW for any customer transfer between suppliers and/or default service. Prior to this change, the current tariff had stated that there is no switching fee for an "initial" enrollment, but the current tariff was otherwise silent on the matter, which could be read as allowing for a switching fee for enrollments other than the initial enrollment
R-2024-3051386
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December 19, 2024
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Copyright 2024 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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