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NRG Reports Decrease In Retail Home Customer Count

November 11, 2024

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Copyright 2024 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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NRG Energy reported that its retail Home customer count as of September 30, 2024 was 5.771 million, down from 5.926 million as of June 30, 2024. NRG's year-ago retail Home customer count had been 5.525 million as of September 30, 2023

The net loss of 155,000 retail Home customers from June 30, 2024 to Sept. 30, 2024 compares to a net increase of 32,000 retail Home customers from March 31, 2024 to June 30, 2024

As described by NRG, retail Home customer count includes recurring residential customers, services customers, and community choice

NRG's Texas retail Home customer count as of September 30, 2024 was 2.921 million, down from 2.960 million as of June 30, 2024. NRG's year-ago Texas retail Home customer count had been 2.871 million as of September 30, 2023

NRG's retail Home customer count was as follows by region (end of quarter):

(in thousands)

           3Q23     2Q24     3Q24

Texas     2,871    2,960    2,921
East      1,889    2,194    2,132
Other*      765      772      718

Total     5,525    5,926    5,771


*Includes West/Services/Other

NRG reported that its Vivint Smart Home subscriber count was 2.154 million as of Sept. 30, 2024

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