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Retail Supplier Reports 4.5% Savings Provided To Low-Income Customers Versus Default Service
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Since October 19, 2017, the date the New York PSC granted Zone One Energy a waiver to serve assistance program participant (APP) customers, Zone One Energy has provided aggregate savings to these customers of over 4.58% from the utility default supply rate.
Zone One Energy LLC noted the savings in seeking an extension to the waiver allowing it to serve APP customers
"We offer a user-friendly product where the customer can cancel their contract with Zone One at any time, and for any reason, without forfeiture of their savings guarantee or the assessment of a financial penalty or early termination charge. Our customers are provided with a web-portal where they can track their usage, billing and savings metrics. Zone One Energy also places a tremendous emphasis on customer service and is very proud of the fact that there have been no upheld complaints filed against it with the Public Service Commission," Zone One stated
"The savings that Zone One Energy provides are based on applying a discount to what the customer would have paid had it purchased its electric supply under bundled service from the utility. The discount is contractually specified as a percent reduction, and will vary from account to account based upon service classification and other associated factors. As such, Zone One Energy is obligated to guarantee that the average rate that the customer pays is no more than the default utility supply rate, less the contracted discount. The utility supply rate is calculated using the same exact billing methodology that the utility would employ had the account purchased the same quantity of electricity under bundled service from them. Zone One Energy’s calculations will utilize the same rate tables, monthly adjustments, taxes and calculation methodologies that the utility would otherwise use in order to ensure that the discounted rate that is ultimately charged will indeed provide the agreed upon savings," the ESCO said
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April 9, 2024
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Copyright 2010-23 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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