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New York PSC Finalizes Rules Preventing ESCOs From "Harassing" Customers
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The New York State Public Service Commission (Commission) said today that it finalized new rules, "that will prohibit utilities and energy service companies from engaging in detrimental conduct toward residential customers."
A copy of the PSC's order and new rules, and how they may potentially differ from draft rules, was not immediately available
Background on the proposed rules can be found here
"These new regulations prohibit utility corporations, municipal utilities, and energy service companies subject to PSC jurisdiction from engaging in any conduct to harass, oppress, or abuse any residential customer in connection with the handling of a complaint, the offering of a deferred payment agreement, or the collection of an unpaid bill," said Commission Chair Rory M. Christian. "If a regulated entity violates the new rules, we will hold them accountable."
The new rules also provide that all service providers in violation of the statute shall be subject to fines, penalties and enforcement actions.
23-M-0229
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October 12, 2023
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Copyright 2010-23 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com
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