New York PSC Opens Proceeding To Examine Rules Prohibiting ESCOs & Utilities From Engaging In Detrimental Conduct Towards Residential Customers

May 2, 2023

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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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The New York PSC has assigned Case 23-M-0229 for a rulemaking captioned: "In the matter of Rules and Regulations of the Public Service Commission, Contained in 16 NYCRR, Part 11.33 Prohibition of Utilities Engaging in Detrimental Conduct Towards a Residential Customer."

While nothing substantive has been filed in the docket as of press time, it is understood that the rulemaking will address the following statutory language:

SECTION 53-A

Prohibition of utilities engaging in detrimental conduct towards a residential customer

Public Service (PBS) CHAPTER 48, ARTICLE 2

§ 53-a. Prohibition of utilities engaging in detrimental conduct towards a residential customer. 1. A utility corporation or municipality, or energy services companies subject to the department's uniform business practices and section three hundred forty-nine and three hundred forty-nine-d of the general business law, also known as ESCOs, shall not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any residential customer in connection with the handling of a residential customer complaint, the offering and/or negotiating of a deferred payment agreement, or the collection of an unpaid balance or any other obligation owed by such customer.

16 NYCRR, Part 11 generally addresses the Home Energy Fair Practices Act and Energy Consumer Protection Act

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