Retail Supplier To Pay Restitution To 245 Customers It Failed To Auto-Renew After Informing Customers Auto-Renewal Would Occur -- EnergyChoiceMatters.com

Retail Supplier To Pay Restitution To 245 Customers It Failed To Auto-Renew After Informing Customers Auto-Renewal Would Occur

April 25, 2022

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Reporting by Paul Ring • ring@energychoicematters.com

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Major Energy Electric Services, LLC would pay restitution to 245 customers under a settlement with the Office of Education, Outreach, and Enforcement (EOE) of the Connecticut Public Utilities Regulatory Authority concerning Major's alleged failure to auto-renew such customers after informing such customers that it would auto-renew them

Major Energy provided the following statement concerning the matter:

"We are pleased to have resolved this in a positive manner with PURA."
--- Statement from Major Energy

The settlement states that, "Major determined it sent notices to 251 customers informing them it would automatically renew them at a rate of $0.099 per kWh but failed to effectuate the renewals. Six of those 251 customers were able to re-enroll with Major but the remaining have not."

The settlement provides that, for the 245 customers who were told they would automatically reenroll at $0.099 per kWh, whom Major failed to re-enroll, and who did not subsequently re-enroll with Major, Major will provide restitution in the amount of $62.50 per customer.

Major will provide this restitution through bill credits on each customer's utility (Eversource) bill. If any affected customer no longer has an Eversource electric service account, Major shall take reasonable measures to provide restitution to such customer by check.

The settlement agreement addresses only the issue regarding the failure to automatically renew the customers identified above, which were identified in an interrogatory response to EOE.

The settlement provides that, "This Settlement Agreement does not represent an admission or concession by Major as to the claims, or facts or circumstances surrounding the claims, or proper disposition of any issue related to this Settlement Agreement."

Docket No. 14-03-03

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