Retail Supplier To Exit State's Residential Market, Return Customers To Default Service, Under Settlement -- EnergyChoiceMatters.com

Retail Supplier To Exit State's Residential Market, Return Customers To Default Service, Under Settlement

April 19, 2022

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Reporting by Paul Ring • ring@energychoicematters.com

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Updated, 4/20

Atlantic Energy MA, LLC provided the following statement concerning the matter

"Atlantic has historically maintained a very small footprint in Connecticut, a notoriously difficult market in the customer choice industry. Despite our record of excellence and innovation in retail energy, and high customer satisfaction for our bundled product, Atlantic decided to voluntarily suspend residential activity in the Connecticut market. Upon receiving its first residential complaint after years of activity, we determined it more economically effective to exit the Connecticut residential market than to operate in it. We firmly believe that our competitive rates together with smart home products provide tremendous value to the small number of Connecticut customers. We look forward to continuing to serve our loyal customers by providing best in class energy and smart home products."
--- Statement from Atlantic Energy

Original story (4/19):

Atlantic Energy MA, LLC would exit Connecticut's residential electric market under a settlement with the Office of Education, Outreach, and Enforcement (EOE) of the Connecticut PURA to resolve potential violations discovered during an investigation by EOE

In the proceeding, while EOE has issued various interrogatories to Atlantic, there have not been any formal allegations by EOE against the supplier. Among other things, EOE requested copies of Atlantic marketing scripts, sales calls, and TPVs. EOE's interrogatories were ostensibly prompted in part by a customer complaint

The settlement states that, "Based on Atlantic’s responses to interrogatories issued by EOE as part of an investigation of Atlantic, Atlantic may have failed to properly adhere to all Electric Supplier Marketing Laws."

Under the settlement, Atlantic will return all residential customers to standard service.

Atlantic agrees to cease to participate in the Connecticut residential electric supplier market for two years. During this two-year period, Atlantic will not serve or market to any Connecticut residential customers, the settlement provides.

Nothing in the settlement agreement will affect Atlantic’s ability or authorization to continue to serve business and commercial customers, including incidental residential accounts.

Furthermore, under the settlement, to each of its customers paying greater than standard service from January 1, 2021 to December 31, 2021, Atlantic will pay full restitution of an amount equal to the difference the customer paid to Atlantic from January 1, 2021 to December 31, 2021, and what the customer would have paid if the customer received supply from standard service.

The settlement states that, "This Settlement Agreement does not represent an admission or concession by Atlantic as to the claims, or facts or circumstances surrounding the claims, or proper disposition of any issue related to this Settlement Agreement."

Docket No. 16-09-19

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