Large Texas Retail Provider Acquires Customer Book, Says Customers "Might Notice A Higher Energy Charge" -- EnergyChoiceMatters.com

Large Texas Retail Provider Acquires Customer Book, Says Customers "Might Notice A Higher Energy Charge"

March 15, 2022

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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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Value Based Brands LLC, a unit of Vistra doing business as 4Change Energy, has reached an agreement with Windrose Energy to acquire Windrose's residential customers

In an FAQ on its website, 4Change Energy states, "Some Windrose customers might notice a higher energy charge, but it will be a very competitive rate in today’s market pricing. Shortly after the transition 4Change Energy will be reaching out with special fixed-term renewal offers!"

In response to an FAQ on its website that asks "Will my current contract with Windrose Energy be honored?", 4Change Energy states, "4Change Energy will initially transition Windrose Energy customers to a flexible, month-to-month plan. Shortly after the transition 4Change will be reaching out with special fixed-term renewal offers!"

In response to an FAQ on its website that asks "Will I have the same contract end date?", 4Change Energy states, "No. You will initially be on a flexible, but competitive month-to-month plan. Shortly thereafter 4Change will send you a special term renewal offer. Be on the lookout, we make renewing as easy as a click in an email."

Vistra did not respond to a request for comment by publication time.

The specific terms of service and type of rate under which the affected customers were served by Windrose were not immediately available.

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