Texas PUC Clarifies Date On Which Prepaid Customer Disconnections May Resume

June 17, 2021

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Copyright 2010-21 EnergyChoiceMatters.com
Reporting by Paul Ring • ring@energychoicematters.com

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During an open meeting today, the Texas PUC Commissioners clarified the date on which disconnections for non-payment may resume for prepaid customers

As previously reported, the PUC issued an order rescinding the prior rule exemptions related to DNPs, effective June 18

In doing so, the PUC's order explicitly provided that a DNP may only be executed if the customer receives a new disconnection notice issued to the customer after June 18.

In previously describing the order, the PUC had noted the typical 10-day notice requirement for DNPs, which applies to post-paid service. As such, the PUC had previously said that DNPs could resume on June 29.

Staff noted that it has received questions regarding prepaid DNPs, which have a different notice period

In response, both PUC Commissioners said that it is their intent that no disconnections take place prior to June 29, regardless of product type.

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