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Calif. Draft Would Increase Customer Info Accessible by Community Choice Aggregators

October  7, 2011
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A draft California PUC resolution (E-4420) would allow Pacific Gas & Electric to share additional customer information with community choice aggregators (CCAs) and entities investigating becoming CCAs.

The proposed modifications will enable PG&E to share with CCAs, and with communities wishing to explore CCA program implementation, the following additional customer-specific information: Baseline Zone, CARE participation, End Use Code (Heat Source), Service Voltage, Medical Baseline, Meter Cycle, Bill Cycle, Balanced Payment Plan and other plans, HP Load and Number of Units.

Currently, the only customer information permitted to be shared with CCAs is the service agreement number, name on agreement, service address with zip code, mailing address with zip code, monthly kWh usage, monthly maximum demand where available. Where applicable, this information would now be made available for the current period as well as the prior 12 months.

Additionally, PG&E would be permitted to share, with operational CCAs only, additional new information, including: current and historical billing information for non-CCA services provided by PG&E or other electric service providers (e.g. transmission, distribution).

This will enable active CCAs' representatives to view a CCA customer's entire bill when providing customer service.

The proposed modifications were collaboratively developed by PG&E and Marin Energy Authority.

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