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Connecticut Issues Data Requests to Suppliers on Solicitation Practices
September 7, 2011
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The Connecticut Public Utilities Regulatory Authority has issued data requests to several electric suppliers concerning compliance with Conn. Gen. Stat. Sec. 16-245o, particularly with respect to persons or entities that the supplier uses to solicit customers.
Identical data requests have thus far been issued to about half a dozen suppliers, and appear to represent a comprehensive review to be applied to all suppliers.
Conn. Gen. Stat. Sec. 16-245o, as amended by Section 113 of Public Act 11-80, imposes requirements and standards of practice for electric suppliers. Violations of, or failure to comply with, any provisions of this statute shall be deemed an unfair or deceptive trade practice and subject the offending electric supplier to civil penalties or suspension or revocation of its license.
Specific data requests to suppliers were:
1. For the period from August 1, 2010 to present, provide a list of names of all persons or entities with whom the Company was in a contractual relationship to (i) sell, solicit or market the Company's generation services in Connecticut, (ii) disseminate information about the Company's generation services in Connecticut, (iii) bring customers or customer leads to the Company, (iv) gather customer names or other information for the Company, or (v) provide customer support or customer-related services for customers in Connecticut. For each person or entity listed: (A) describe the relationship between the Company and such person or entity (employee, independent contractor, third-party telemarketer, broker, agent, etc.) and the services provided (sell, solicit, market, customer service, etc.); (B) indicate whether such person or entity is a registered electric aggregator in Connecticut; (C) indicate whether this relationship is expected to be continued; and (D) provide a copy of any written instruments (contracts, agreements, MOUs, emails, memos, literature, etc.) governing this relationship (i.e., any documents describing the terms and conditions of the services to be provided, the Company's expectations, structure and method of payment, etc.).
2. For the period from August 1, 2010 to present, provide a list of names of all persons or entities to whom the Company made any payments or other compensation for (i) selling, soliciting or marketing the Company's generation services in Connecticut, (ii) disseminating information about the Company's generation services in Connecticut, (iii) bringing customers to the Company, or giving the Company customer leads or names and information of customers who subsequently obtained generation services from the Company; (iv) gathering customer information for the Company; or (v) providing customer support or customer-related services for customers in Connecticut. For each person or entity listed: (A) describe the relationship between the Company and such person or entity (employee, independent contractor, third-party telemarketer, broker, agent, etc.) and the services provided (sell, market, customer service, provide customer leads, etc.); (B) indicate whether such person or entity is a registered electric aggregator in Connecticut; (C) indicate whether this relationship is expected to be continued; and (D) indicate whether the payments made to such person or entity during this period totaled $10,000 or more.
3. Does the Company currently provide training to any employees or third-party agents as required under Section 113 of Public Act 11-80, An Act Concerning the Establishment of the Department of Energy and Environmental Protection and Planning for Connecticut's Energy Future? If so, provide details about the training, including but not limited to: What topics or subject matters did the training cover? How often is training offered? What is the average duration of each training session? How is the training conducted (in person, on-line, in groups or one-on-one, etc.)? Who has received training since the enactment of the Act? Also, provide a copy of all training materials. If the Company has not conducted any training in compliance with the Act, explain the Company's inaction and describe the Company's plans for developing such training.
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