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David Pearsall Leading New Start-up Supplier
April 4, 2011
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David Pearsall, who previously founded and led Public Power & Utility until selling the supplier in 2010, has formed a new competitive supplier called People's Power & Gas, which is seeking licenses in nearly 10 states.
People's Power & Gas is in the process of applying for electric and/or gas supplier licenses in Connecticut, Illinois, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, and Rhode Island.
In New Hampshire, People's Power & Gas applied for an electric license to serve all customer classes in all service areas.
People's Power & Gas said that it will use EC Infosystems to manage both market and utility transactions.
Furthermore, People's Power & Gas said that it is, "developing an all-inclusive software (patent pending) for automated customer enrollments and will be connected to our EDI link, via EC Infosystems."
"We believe this system will help to increase People's Power & Gas' customer enrollments in one or both commodities, as well as any compliance requirements exponentially," People's Power & Gas said.
"The all-inclusive software will incorporate online enrollments, fax/paper enrollments, phone IVR (Intelligent Voice Recognition), and TPV (Third Party Verification) files. The system is designed so that every enrollment will be compliant in its respective state. When a customer calls our customer service phone number, a customer service representative will automatically see all of the customer's information on their computer screen from the moment the customer calls. The software will automatically set up a customer account page and verify any duplicate information. Welcome and Thank You letters will be sent out automatically upon a customer's enrollment with People's Power & Gas. The system will also notify our customer service representatives of any rejected customers from any utility so that we can immediately find the discrepancy and resubmit the enrollment. Representatives are able to query any customer information such as customer count by state or utility, billed and unbilled, kilowatt hour usage, average electricity or natural gas consumption by an individual customer or by type and rate codes. The software also helps to ensure the confidentiality of our customers, as well as mitigate any potential slamming issues. We also believe that it will alleviate human error and allow us to be user-friendly, seamless and scalable as we expand into new markets, allowing us to keep our personnel costs down, thereby reducing our direct overhead expenses," People's Power & Gas said.
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