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Georgia PSC Authorizes Additional Service Techs at AGL to Speed Service Connections

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October 28, 2010

The Georgia PSC adjudicated Atlanta Gas Light's rate case at its meeting yesterday, authorizing a $26.7 million increase in AGL's revenue requirement, compared with AGL's requested $48.2 million increase. A final written order was not issued immediately, and is expected to be issued within the next 30 days. As such, detailed findings of the Commission with regard to several retail market issues are not precisely known (Docket 31647-U).

However, AGL said that the PSC authorized an increase in the number of service technicians on staff to make them available to reduce the average time to establish service and fulfill other customer orders from five business days to three. Shortening the time for disconnections and reconnections was among the top issues raised by marketers during the case. Absent a written order, specific requirements for AGL regarding a new disconnection/reconnection timeline, including the length of an implementation period, is not known.

The PSC also approved a rate-design change which AGL said closes the cost-of-service gap between residential and commercial customers. Small commercial customers with a Designated Design Day Capacity (DDDC) factor of less than 7.0, which includes approximately 82% of all commercial customers, will see no rate increase or a small decrease, AGL said. Large commercial customers will receive a monthly increase in their total bill similar in percentage to that of residential customers (AGL said that residential customers would see an annual increase of 1% on their total bill).

The effective date for such rate design changes, which some marketers had asked be delayed until December 1 to provide an appropriate transition, was not immediately clear.

The PSC also approved an in-home appliance repair program that permits Atlanta Gas Light service technicians to perform minor repairs of low cost and short duration when responding to the home for other purposes, while providing referrals to Natural Gas Advantage Dealer companies for more substantial repairs or appliance replacements.

AGL further said that the PSC approved, "improvements to technology systems intended to provide quicker response times and greater capacity to perform additional marketer and customer services."

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