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Green Mountain Energy to Pay $16,500 to Resolve Alleged Substantive Rules Violations

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September 29, 2010

Green Mountain Energy Company would pay an administrative penalty of $16,500 under a settlement to resolve allegations by PUCT Staff that Green Mountain was not in compliance with eight provisions of the Substantive Rules (Docket 38740).  Staff's allegations were the result of an audit.

Among other things, Staff's audit alleged that Green Mountain was not in compliance will the following:

• P.U.C. SUBST. R. 25.479(c)(1)(I) relating to bill content, as Green Mountain failed to include certain charges in its average price per kWh calculation
• P.U.C. SUBST. R. 25.483(l)(3) relating to the contents of a disconnection notice, as Green Mountain failed to include the amount of fees associated with a default
• P.U.C. SUBST. R. 25.472(b)(1)(B)(i) relating to privacy of customer information, as Green Mountain failed to have a confidentiality agreement with some third party vendors
   

Green Mountain has already taken actions to correct all of the deficiencies cited by Staff.

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